About Us

Toyota warranty claim coding and Online Toyota Service Menus the way they should be

John Dynan
PO Box 657
New London NH 03257
(800) 596-7507
admin@fixed-ops.com
"WOW this is what we have needed for years, it's really a 'no brainier' for the price". This is what I hear when I walk into a Toyota/Lexus dealership and explain my ground breaking concepts to the Service Director/Manager. This reaction usually occurs about 5 minutes into my explanation of the programs. Another common reaction is: "I can't believe you made them work so easily, efficiently and included so much information".

The Warranty Coding program was designed to be used from the front desk personnel to the technicians, the Service Menu for the ASM's. Many dealers now have the technicians code their own warranty repairs due to this programs ease of use and accuracy. One testament to its value is that the yearly renewal rate from using dealers is almost 95%, combined with the programs low yearly cost. I can almost guarantee that in the first month you will recover the fee with increased payments from your warranty claims or improved sales from the Service Menus.

Try the Online Warranty Time Guide program for 30 days at no charge and experience the "WOW" factor, and don't be surprised if one day you see me in your office "introducing" this concept to you.

CONTACT FIXED-OPS
Warranty Time Guide Information
Warranty Time Guide Information
Tel. (800) 596-7507
Email admin@fixed-ops.com

About Fixed-Ops

Let me take a couple of lines of print to introduce myself. I have been a Service Manager/Director for over 30 years and until recently worked as service manager at a successful Toyota dealership.

I grew up in upstate New York, and spent some time in California before the famous "greetings from your Uncle Sam" letter came. I was in college when drafted into the Army in 1966, I passed some tests and went to Infantry Officer School, then Airborne training and finally to Vietnam. I spent a year there as an Infantry platoon leader with the 101st, performed my duties, along with being wounded. I stayed in the Army for a couple of years and became a pilot. I was going back to Vietnam when Nixon made the decision to pull the plug on more support, which sent me home.

After getting out of the Army in 1972 I became an instructor in auto mechanics for Ford Motor Company at their Boston Office. That program ended and I then became a service manager for a Ford dealer. In 1978 I went to a fairly new company in the northeast called American Honda and was the Service Rep for part of New England. Back then, District Rep's were not paid well so, back to the dealer's I went.

In 1990 I went to a Toyota dealer and fell in love with the product. I have been with the Toyota product ever since. I have achieved all the awards and levels of training Toyota offers, eight Service Excellence awards and seven Presidents awards. I went to the National 1998 Customer Relations finals in California, and though I didn't receive an award that time, I was proud to be able to attend.

During the years with Toyota I saw the number of vehicle models more than double. This meant that the warranty FRTG book (now books) also grew. When I started, we did all repair orders by hand using pens. Now, many of us have PC's with Internet connections, bar code readers and even the newest fad: tablets. Toyota has stayed in the paper business, so I thought why not use our new tools to make coding warranty claims easier and more accurate.

This project took on a life of it's own and if you try it you will probably never go back to the books again--or at least that's my goal. Some dealers say I will get rich, and others ask why the program is so cheap. Well, my thinking is, why not share my experience and knowledge of the industry, while making the cost affordable and user friendly. At my age "getting rich" isn't as important as the satisfaction of making life fun and easier for as many people as I can. Therefore, I based the cost of the Program on the cost of having two sets of FRTG books in the dealership.

Thank you for reading, and allowing me to introduce myself. I hope that knowing the person behind the program will make you feel comfortable asking me any questions you may have. More importantly, I hope you enjoy the Warranty Coding Program as much as I have enjoyed bringing it together. Along the way, I hope to meet some of the good people who use it.

The ideas and comments from Toyota service managers and warranty administrators are always gladly received. The feedback received has been appreciated, and most of their suggestions have already been implemented. Adding your experiences to my own only makes this program work better for everyone.

This program is not associated with Toyota as of yet. My concept is now being noticed by the top people in Torrance. My goal is to have this program the method dealers use to obtain the op codes for warranty claims and do away with the paper books still in use.

If you find a need for a Warranty Administrator or your Warranty Admin needs additional or advanced training vist Warranty Admin Solutions for on site or distant help.

-John Dynan
Founder and Toyota Master Service Manager

We Have The Answer

This site offers the complete Toyota Warranty Time Guide (UFRM). Warranty repairs are tough to code using the "books". We designed this PC program and web site to make it easier and more profitable to code claims. All program versions contain the complete UFRM from 1996 to present and is current to the latest information available from Toyota. If you need Warranty Administrator help see Warranty Admin Solutions

Put your ever growing and expensive Toyota Warranty Flat Rate Time guide books on a shelf and never use them again.

  • Code warranty repairs and TSB's without looking in the UFRM books.
  • Look up warranty times on your PC terminal while still in the Repair order screen.
  • Great Tool for new ASM's to quickly learn the Toyota products.
  • Anyone can code a warranty operation in seconds.
  • Reduce op code errors and payroll adjustments, code it correctly the first time.
  • Designed and maintained by a Toyota Service Manager, someone who knows your coding needs.
  • The Source Book section will make you a genius when customers call for vehicle information.

The Warranty Time Guide will speed the coding and accuracy of your Toyota Warranty Claims. It is designed so that even the least experienced person should be able to code a repair operation for submission, in less than 30 seconds, without opening a book. It's almost impossible to make a mistake coding a repair with this system.

Over 500 Toyota/Lexus dealers, from the smaller to the largest in the country, have not used their UFRM books since they discovered our program. It benefits any dealership who takes the progressive step and removes the time consuming method of warranty coding and information searching.

Find out how you can put your "books" away and use the Warranty Time Guide Program, with no obligation (during the 30 day Trial period).